Policies
RETURN POLICY
In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.
Return Process. To return an item, please email customer service at CustomerService@UnboundCandles.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Unbound Candles
Attn: Returns RMA #
10129 Costa Del Sol Blvd.
Doral FL, 33178
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds. After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
Questions. If you have any questions concerning our return policy, please contact us at:
CustomerService@UnboundCandles.com
PROCESSING TIME:
Once we receive your order, we might take up to 3 business days to process it and prepare it for shipment. Under unusual circumstances, we might take longer, if that’s the case, you will be notified.
SHIPPING TIMES:
North America: 3-4 business days after 24-48hs. processing time.
We’ll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the postal service. Once the package is scanned by the post office we have no control over how long the package will take to arrive. I am not liable or responsible for any delays, re-routes, or failed deliveries of your package.
However, we always want to make sure you receive the order that you paid for so please contact us at CustomerService@UnboundCandles.com for any inquiry regarding your order status.
CUSTOMS AND IMPORT TAXES:
Buyers are responsible for any customs and import taxes that may apply. We not responsible for delays due to customs.